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 Community News & Customer Experience

 
Honda Bedfordview believes in giving back - to our community, and by giving great service and personalised treatment to our customers. See what Honda Bedfordview has been up to in our Community and hear what our customers have to say about their experience with Honda Bedfordview.

 
Hi Mike,
 
I would like to pass on my sincere appreciation in dealing with Marilena.
Marilena is one of the most well organized and helpful people I have ever met.
Marilena is proactive, manages every task meticulously and communicates comprehensively with me as her client.  Marilena has a thorough knowledge of her responsibilities  and that in itself proves to me that Marilena is an asset in your organisation.
 
Marilena has the ability to deal with her clients in a polite, professional, respectful but assertive way.  
 
Best regards
 
Ashleigh Montgomery
 
 
Hi Marilena
 
I would like to voice my appreciation for the work you have done when I bought a Honda Jazz for my daughter. You were the first person I met when I came there and you greeted me friendly and took me to Youssef, whom I came to see. There after you were precise, patient and extremely efficient in you help in securing finance for the car. You explained all the pro's and cons and made it all in all a good experience.
 
You have truly been a star and I appreciate it sincerely.
 
Thank you
 
Carlie Schiel

From: Honda South Africa Customer Care Head Office
Compliment - Yusuf

We received a call from Salim Kassim - He purchased a pre-owned Jazz from Yusuf. Customer stated that he received better service from Honda when buying a pre-owned vehicle than when he purchased a new vehicle from Hyundai.
Yusuf made his wife feels special and important & his service was excellent.

Congratulations!

Hi Mike

I met you a week ago when I collected my new Honda.

I did comment to you then about the great service I received from Andrea. His remarkable service continued this week when I had  PDC installed and Andrea is going out of his way to solve the problem I am having with the sensors

This proves that his service is not only limited to selling me the vehicle but ensuring that the post sales experience is also positive. Your entire team is friendly and helpful but Andrea is a Superstar.

Thank you for making my experience a positive one

Kind Regards,
Christine van Rensburg

Dear Mike

Thank you, to you and all the staff from Honda Bedfordview for providing the  delicious eats for our Frail-care in celebration of Mandela’s Birthday today.

I am sure I can speak for each of the Resident’s and the staff here at Arbor Village and say that we all had a lot of fun singing Happy Birthday to Mr Mandela whilst enjoying the wonderful snacks.

I will most certainly be working very hard at getting the calendar for 2013 changed so that I can have that 30th Day in February to receive my Brand New Honda.

Have a great day and we eagerly await the photographs from you.

Regards

Robyn Alexander


 
The Johannesburg Children's Home letter to Rand Stadium Toyota the Glen

To whom it may concern
 
Many thanks for coming to my assistance earlier today (when my battery was flat). You sure know how to look after your customers. The team, from your side acted with total professionalism.

Many thanks and keep up your high standards of Customer service.
 
Regards
 
Gordon

Dear Sirs,
 
I have signed the Offer to Purchase attached, which kindly countersign and return to me (per scan of e-mail).

My wife and I take this opportunity to extend our sincere and heartfelt gratitude and appreciation to your Dave Shimoni, who brokered the transaction on your behalf, who has gone the extra mile, and who, in all respects, has been outstanding to deal with is to be highly commended and recommended for all his efforts and endeavours.

Regards,
 

Howard
 


To whom it may concern
 
I would like to extend a word of thanks to the Service staff of Honda Bedfordview. I had my car serviced on the 30 April 2012, the day before the public holiday.

 
I initially thought that because of the public holiday on the 1 May 2012, the service would be somewhat relaxed. To my surprise , it was TOP NOTCH!!! .
 
All that was stipulated for the kilometers in the service booklet was carried out and I got my car back in the condition I left it. 
 
Your dealerships track record in my book, so far is 100%. 
 
Please convey my thanks to the staff.
 
Kindest Regards

George
 

To whom it may concern.
 
I would like to compliment Marilena Contino on the superb service we received. She was polite and efficient and did her homework well, in order for me to get the best interest rate on my loan. She explained everything quickly and efficiently and had all the paperwork prepared when we arrived and she made the job of signing the lengthy paperwork, less tedious.
 
Dan, the salesman was also very pleasant and efficient.
 

It was a pleasure doing business with them.


Kind regards
 
Rene
 

Good Morning Mike

Hope all is well and you are having a good day.
 
I'm writing this email to bring to your attention the hard working and noble efforts of Chris, your Head foreman in the service department.
 
I purchased a second hand S2000 from your pre-owned vehicles only to find out that not only was there no service history but the car was not serviced either before it was given to me .
 
Seeing that the deal was clearly sour, no one was interested to help me I won't mention names but they know who they are.
 
Chris was there to listen to my concerns about the vehicle he took the swiftest action to get the car back to the way it should have been, He went as far as fetching me this morning personally to come collect my car. To be frank I don't think I would return to honda bedfordview if Chris was no longer there .
 
You are very lucky to have such a diligent and dedicated member in your staff team I am extremely satisfied with the service I received from him and trust that I can depend on him to do a great job every time .
 
Sincerely Yours
 
DR KARIM
 

Thanks you very much for everything


The service was amazing
 
Thanks & Kind Regards

Eyal

 


Dear Andrea,
 
It is with utmost appreciation and thanks that I have felt to write to you.
 
My mother, Antoinette Viljoen and I stay together. She is a pensioner supporting me with three children. After writing off my own vehicle last year its been an uphill struggle with many applications and declines based on the fact that my mother cannot drive her own vehicle..
 
We met Greg sometime last year in Greenstone Mall and had looked at the vehicles, whereby he kept our contact details and has been giving us curtesy calls following our progress in the search for a new vehicle...
 
Greg has a calm nature, the honesty and helpfulness always shone through.. It is something one can feel deep down.. He has been a blessing to us!
 
At the decline of our last application with yet another dealership it so happened that we received another call from Greg. He has never been pushy as so many of them are, and he took matters on with a kind and helpful manner when the window of opportunity opened to  him.. Greg has just left our home, having driven the contract through for signature. Greg certainly gives one the trust in salesmanship! 
 

Our deep felt thanks to Marilena for her exceptional service too for handling the finance and insurance queries.. She kept us posted all the time and saw to every query we had promptly and professionally... Hence her nickname 'Sunshine' in our home!

To the dealership... This is service excellence, in a fast and most friendly way!!
 
My mother and I would like to express our gratitude... Thanks to you our lives can continue in a more positive way, and I will recommend Honda Bedfordview to anyone with the greatest confidence!
 
Well done to you and a brilliant team
Kind regards

Wanda

 


Hi Guys
 
I have just spoken to Noni, the client that bought the 2003 Volkswagen Polo Classic 1.6i Comfortline from Youssef. OMW…this client had no words for YOUSSEF…she is so BLOWN away by his EXCELLENT service…she actually said she is in awe….she said in the near future she will most defiantly buy a Honda JUST because the service is great.

Youssef WELDONE… YOU ROCK ;)

Kind Regards,
 
Da’neil
 

Dear Mike

I wish to extend my sincere gratitude to you guys for the outstanding service and the manner in which my sale was executed, you guys have acted with the highest amount of professionalism and hospitability from the moment my family and I walked through the door to sign the documents and take possession of the vehicle.
 
Sam was more than accommodating to my needs, allowed me to test drive the vehicle and noted my faults. Marilena Contino has handled my finance smoothly when to the extent of getting it approved within a shockingly fast time span, went an extra mile to negotiate with the bank to approve a better rate, she was always open for me to make any enquiry via email.
 
I have purchased a few vehicles in my time and have never experienced this high level of service from a dealership, its these small steps taken by the individuals that make a world of a difference to the customer ,the personal attention that I have received was tremendous.

I do hope that this level of service is always maintained.
 
Yours Faithfully
Riaz