Sent: Wednesday, August 08, 2012 3:50 PM
To: Jeff van Driel; Supergroup Marketing; email@example.com
Cc: Mike Labuschagne
Subject: Honda Bedfordview
I wish to extend my sincere gratitude to you guys for the outstanding service and the manner in which my sale was executed, you guys have acted with the highest amount of professionalism and hospitability from the moment my family and I walked through the door to sign the documents and take possession of the vehicle.
Sam was more than accommodating to my needs, allowed me to test drive the vehicle and noted my faults. Marilena Contino has handled my finance smoothly when to the extent of getting it approved within a shockingly fast time span, went an extra mile to negotiate with the bank to approve a better rate, she was always open for me to make any enquiry via email.
I have purchased a few vehicles in my time and have never experienced this high level of service from a dealership, its these small steps taken by the individuals that make a world of a difference to the customer ,the personal attention that I have received was tremendous.
I do hope that this level of service is always maintained.